Shipping & Delivery
International Shipping, Deliveries, Duties & Customs
UK Shipping
Orders are processed within 3 business days (excluding weekends and holidays). Once your order has been processed you will receive an order confirmation email advising an estimated delivery lead time. Once your item has been dispatched, you will rece
European Union Shipping
Orders are processed within 3 business days (excluding weekends and holidays). Once your order has been processed you will receive an order confirmation email advising an estimated delivery lead time. Once your item has been dispatched, you will rece
US and Rest of the World Shipping
Orders are processed within 3 business days (excluding weekends and holidays). Once your order has been processed you will receive an order confirmation email advising an estimated delivery lead time. Once your item has been dispatched, you will rece
How do I check my Shipment status?
When your order has shipped, you will receive an email notification from us which will include an attachment with the tracking details for your order. You can use the tracking number to check the status of your delivery. Please allow 48 hours for the
Are you able to provide a time slot for delivery or notify me when you’re nearby?
Unfortunately, we are not always able to provide specific time slots for standard deliveries as this depends on the courier used. Some couriers do offer live tracking and delivery notifications. If available, you will automatically receive these upda
I’ve ordered multiple items. Will they arrive together?
Where possible, we will deliver all of your items together. However, depending on stock location or courier service, your order may arrive in separate shipments. If that’s the case, we will contact you directly with details of your delivery schedule.
Will the courier deliver into my house?
All standard deliveries are door to door, meaning the courier will deliver your order to your front door, but they are not responsible for bringing items inside your home. If you would prefer a white glove delivery service, please contact us directly
What are your estimated delivery times?
Please check in this table all the estimated delivery times from dispatch:. Country. Item. Shipping Method. Estimated Delivery time from Dispatch. Notes. UK. Rugs. Road. * 1 to 3 days. All UK shipments are booked on a 24hr service. UK. All other prod
Will I be charged customs duties?
For customers outside the UK and EU, VAT is automatically set to 0% at checkout. However, local customs duties and taxes may apply once your order reaches your country. Once these charges are paid, your order will be released from customs for deliver